Monday, March 9, 2009

We need it NOW!

I remember during my days of being a plant manager and when we had a machine go down, the urgency in which we needed that machine back up and running. It never fails that the machine that breaks is the one with the back log of work. Or it always has the emergency order for your customer.
When that machine breaks, what do you do?
In February we had a customer call us from the mid-west and their main woodworking press went down. They did the best they could to find the problem and traced it to the electronic rack. It was at that point that they called REA Technologies. They shipped the rack next day air to us. Once it arrived we put our best technicians to work finding the problem. We reviewed 27 different electronic boards, found several problems within those boards, and had it repaired and ready to ship back within 24 hours. The customer received it back within 3 days of their initial phone call to REA and was back up and operational with the press.
At REA Technologies we understand the importance of getting you equipment operational as soon as possible. We are available 24 hours a day, 365 days a year. We are always there to help with your machine emergencies.

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