Monday, March 16, 2009

Doing what the OEM cant, again

A customer had sent in a TSR Fox-20 from their Schoen 2071 die cuter on the advice of an engineer at Schoen. When this arrived at the shop we powered it up and every thing seemed to be fine. After talking to the customer we found it was sent in because there were no lights. This was an immediate flag to me that once again the OEM knew nothing about basic trouble shooting. I took the unit back to the customer facility and reinstalled the unit. Sure enough no lights. After a few quick checks I found a defective power supply and made repairs to it on sight and had the customer up and running again in an hour. The customer had spent a few days working on this sending emails back and forth to Germany before contacting us.

(828) 397-6050

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